Returns & Exchanges

At Pioneer, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor items. If your purchase isn't the perfect fit for your space, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your box before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing